Motorola PTP Warranties

While our point-to-point products are engineered and quality-tested to withstand severe conditions, occasionally hardware components can fail as a result of extreme situations. Therefore, Motorola offers Extended Warranties with equipment coverage and repair-and-replacement options to support your point-to-point solutions (excluding PTP 100 Series solutions).

12-Month Standard Warranty
When you purchase a PTP radio (excluding PTP 100 Series radios) you automatically receive a one-year limited warranty on hardware components, plus minor software enhancements as they become available. This initial hardware warranty provides a 30-day repair-and-return program for damaged parts. After receiving your PTP product, you need to register your standard warranty online to activate the free 12-month warranty period and receive notification of software updates. On the Motorola PTP web site, select Support – Warranty Programs. At the time of equipment purchase or anytime prior to the expiration of your 12-month standard warranty, Motorola recommends that you purchase one of the following Extended Warranties to receive upgraded and/or extended equipment coverage:

• Link Guard All Risk Extended Warranty: The Motorola PTP Link Guard All Risk Extended Warranty upgrades your initial 12-month warranty to our 24-hour Advanced Replacement program and All Risk equipment coverage. The All Risk coverage is just what it implies – coverage for any and all types of equipment damage, including:
  • Lightning damage
  • Dropped units
  • Vandalism
  • Fire
    
    In addition, you can extend your first-year Link Guard All risk Extended Warranty through the second, third or fifth years of ownership.
    
    This warranty option ensures that your replacement product will be shipped from the United Kingdom on the next business day after receipt of a confirmed RMA. All shipping materials are provided when the RMA is approved, and Motorola picks up shipping costs in both directions. While the replacement shipping process will be started immediately, delivery time will be dependent upon customs and ship-to location.
    
    
• Link Protector Extended Warranty: The Motorola PTP Link Protector Extended Warranty extends your initial 12-month standard equipment warranty with 30-day repair-and-replacement terms through the second, third or fifth years of ownership. This option is typically chosen when an organization purchases one or more spare PTP links to use as replacement units, and fast repair and return for damaged hardware components is not required.

PTP Software Maintenance Contract
After the initial 12-month standard warranty, an annual Software Maintenance Contract must be obtained to continue receiving software updates and technical support. The contract includes minor software enhancements as they become available and 24/7 telephone support. Contracts are available through Motorola’s authorized reseller partners or directly from the Technical Support Center with a credit card.

Major software feature enhancements require the purchase of a license key and/or new hardware.

Motorola PTP Extended Warranty Documents
PTP Extended Warranty Data Sheet